You should always treat someone the way you would like to be treated in return, always tit respect, if a person has specific needs then you have to try and understand what is best for that person and try accommodating them. 1.
3 Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs. Consider and show respect for opinions Of Others, no matter what race, age or color they are. 1. 4 Describe ways in which it is possible to learn from others at work.Everyone works different so I think it’s a good idea to ask questions or just watch how they work in any given situation, you might do something completely different UT its always best to ask what works for them as it may/may not work for you! Learning outcome 2 2. 1 Describe the purpose and benefits of maintaining security and confidentiality at work.
This is to not break the law, keep sensitive and private documents private and to also keep a good reputation. 2. Describe requirements for security and confidentiality in an organization. All organizations have to ensure they store information either documents or electronically stored securely , and due to the data protection act they have to ensure that no information or document is showed to a third party, also the redeem of information act ensure that anyone can view any information that is stored about them. 2.
3 Describe the legal requirements for security and confidentiality as required.All staff must adhere to the data protection act and its requirements, this includes the storage of information and the authorization to give out information, staff must always shred any confidential documents and also any staff enrolment forms. If I were to find out information regarding a student in relation to criminal records or if they had a learning difficulty then I must adhere to the data protection act and never mention this.All organizations will have policy and procedures to follow covering security and confidentiality 2. Describe the procedure for dealing with concerns about security and confidentiality in an organization.
If you have any concern in relation to this then you must address this with your boss or human resources, then it is up to that person to deal with the matter. Learning outcome 3 3. 1 Explain the purpose of keeping waste to a minimum Most businesses pay money to have their waste destroyed or disposed Of, if you reduce it then the business will save money. It is also better for the environment also.
. Describe the main causes of waste that may occur in a business environment.This is generally paper, electricity in offices I. E. Lights being left on. 3. 3 Describe ways of keeping waste to a minimum By using paper to make notes, recycle any envelopes received for internal mail purposes.
Emailing instead of sending documents. 3. 4 Identify ways of using technology to reduce waste. Emails could be sent instead of documents, use paper on both sides for notes and switch to recycled paper.
3. Outline the purposes and benefits of recycling.Overall better for the environment, reduces waste, saves money and can cost a company image. 3. 6 Describe organizational procedures for recycling materials.
If you have documents that have sensitive or confidential information on them, then these documents would be shredded or placed in a confidential waste bag! Where they would be later burned. Learning outcome 4 4. 1 Describe the benefits Of procedures for the recycling and disposal Of hazardous materials.This is safer and better for the environment and for human health.
4. 2 Describe organizational procedures for the recycling and disposal of hazardous materials. Every organization should have a contract in lace in relation to the waste of hazardous materials as this ensures that it’s dealt with properly, if this is not done properly then the company would be fined a lot of money. Learning outcome 5 5. 1 Outline the purpose of improving efficiency and minimizing waste.Materials can be managed in order to minimize waste and reduce costs and this has a good positive effect on the environment. 5. 2 Describe ways of improving own working methods and use of technology to achieve efficiency and reduce waste.
Use paper on each side for note taking, send emails instead of printing documents, and reduce printing documents. Learning outcome 6 6. 1 Complete work tasks alongside other people in a way that shows respect for.Witness statement 6.
Report – Cheryl one day had been overwhelmed with her workload that day and had to produce minutes and have them printed out, she was feeling under pressure as she had other bits of work to also complete by the end of her day but she also had to leave dead on her finishing time to collect her children from school , she seemed stressed and worried that she would not get it all done and also worried that she would not be there to collect her children, hen offered to assist Cheryl with printing out the remainder of her documents and also type up the minutes that needed to be done , this ensured that the pressure was taken off Cheryl knowing that the work had been completed on time and also knowing she could leave at her finishing time. 7. 1/7.2 In the office I always make sure that when I leave the office the windows are shut and the doors are locked every time, also make sure that I lock my PC so that no one has access to it.Some information that I work on can be of a sensitive nature so I make sure that never leave any information lying round for other staff or cleaners to read, also make sure I have my id badge at all times around my neck and keep it in a safe place at home . 8.
1/8. 2 To reduce waste I tend to send emails to staff and to externals instead of sending letters, and also make sure I double side any photo copying or printing I have to do. 8. 3 To recycle in the office I always try to reuse any envelopes and use them to send any internal mail, sometimes for taking quick notes then I will reuse a bit of paper that I have printed off but no longer need.