The 20th century
existentialist philosopher Albert Camus stated that “A man without ethics is a
wild beast loosed upon this world.” Ethics. It is not possible to put a
definition to that in terms of perception. Every individual would have a
different set of ethics and a different way of approach. An individual’s set of
ethics is a mixture of the individual’s morals or intuition and proficiency.
Our understanding of ethics is obtained from religions, cultures and beliefs.
We all encounter different ethical questions every single day. When should I
not lie and when should I lie? It is an entity of moral fundamentals. Its
primary purpose is to help one determine what type of lives they would want to
live. It constantly affects the decisions and actions an individual makes.
People often get confused between the terms ‘ethics’ and ‘values’. One has to
understand that this two terms has completely different meanings. Ethics
induces between right and wrong or making a decision while values determine
what is significant. In the world of excruciating competition, every single
company or business follows certain principles and beliefs which are basically
values. Similarly, ethics is enforced in an organisation so that it safeguards
the interest of all the stakeholders like the customers, employees, government
and many more.
The first example of
ethical dilemma is based on an interview I had with ___________. As we all know
when you are a staff with Singapore Airlines you get a free ticket yearly and
all your subsequent tickets for that year are standby tickets. Staffs holding a
standby ticket will only be able to check-in and board the aircraft if there is
an available economy seat. If the seats in the entire aircraft is fully booked,
the staff would have to wait and board the next available flight. However, the
ground staff and manager on duty has a choice if there are available seats in
business class. Would the duty manager upgrade important passengers or Kris
flyer members to business class and give the travelling Singapore Airlines
staff an economy seat? Or would the duty manager tell the travelling staff that
he or she has to wait for the next departing flight? A dilemma then arises.
Managers usually make decisions at all levels. Whether they are at the top,
frontline or in between. Every manager or employee is usually exposed to the
possibility of facing an ethical dilemma when they least expect it.
The next example of
ethical dilemma is based on an interview I had with ____________. There is a
possibility of an ethical dilemma to emerge when it requires an individual to
choose between family and work. The Crisis Management Centre at Singapore’s
Changi Airport is one of the most important organisation you would look to in
the event of an incident or accident. The most deadly crash for Singapore
Airlines, SQ006, occurred in Taipei in October 2000. It was mentioned that
hundreds of staffs made their way to Taiwan to help relatives who were in grief
and injured passengers or crew. Several other staffs were activated at the
Crisis Management Centre so that the response to the crash could be organised.
One of those staffs was __________. While she was celebrating an important
family occasion, she was called in to help with the ongoing chaos by her boss.
A dilemma then arises. If she gets prepared and makes her way to the airport,
her responsibility/commitment to her family is infringed. However, if she does
not then the purpose of her job is put in jeopardy.