We spend a lot of time communicating, so it’s important to be aware of how different contexts can impact your communication. Explore the four main contexts of communication, and test your understanding with a brief quiz.
Context and Communication
This is John Study. John Study likes to communicate, and he’s pretty good at it. But what makes him good at communication? Well, for one, he understands the importance of context, or the circumstances and setting of communication. You see, we communicate all the time.
But, how we communicate changes based on who we are with, what sort of events are occurring around us, our opinions and beliefs, and where we are. Anything, from an empty stomach to bad weather, to an awkward situation, can form the context that defines our ability to communicate. Great communicators need to know how to interact in any context.
Let’s start with the most obvious form of context. Physical context is the actual setting. This includes things like the physical location, the time of day, the noise level, the weather, etc.
Now, obviously, physical context can dramatically impact communication. When John Study is at the rock concert, he cheers and claps and jumps around, communicating his excitement, approval of the band, and shared enthusiasm with friends. At the library, John Study may rely more on nonverbal communication, smiling in reassurance, rolling his eyes at an assignment or pretending to sleep to communicate boredom. In each scenario, he is communicating, conveying information, but that message is only received because he responds appropriately to the context. If John Study were being completely still and quiet at the concert, his friends may not understand that he is having fun, and if he starts jumping and cheering in the library, he’ll be escorted out.
And that’s not good communication.
Physical context is pretty obvious, but there are more things that influence communication than just the setting. For example, how about the expectations? The temporal context is the expectations that people have based on past experiences.
If John Study’s friends go to the coffee shop every week to talk about their relationships, then by inviting his friends for coffee, John Study has set up an expectation that a certain sort of communication will occur. If he arrives and just sits quietly on his laptop listening to music, the friend will probably be confused, maybe even frustrated. Is John Study acting inappropriately for the physical context? Not at all, but based on their past experiences, he’s not meeting his friend’s communication expectations.
This is something we should always keep in mind. People’s expectations about communication are defined by their past experiences, whether we were a part of those experiences or not.
This next type of context is all about relationships. A social-psychological context is the balance between people’s emotional states and their personal relationships. For example, say John Study is in a bad mood, but he’s having a meeting with his boss.
John Study wants to remain professional, and so he tries to hide his mood and maintains a conversational, productive tone. However, when he meets up later with his friends, he is much more comfortable. The relationship between John Study and his friend is more personal and more casual, so John Study can talk about his bad mood. Again, if John Study doesn’t pay attention to this context, then he could end up in some awkward situations.
Maybe his friends are offended because John Study is being so withdrawn and formal. Maybe his boss is offended that John Study is being so casual. Understanding context is important.
The last type of context is also another obvious one. Cultural context is the influence of a person’s cultural attitudes, expectations, and customs. Every single one of us belongs to a culture, and that culture reminds us on a daily basis how to act, how to think, and how to communicate. Disrespecting someone’s cultural rules is one of the quickest ways to offend them, and this is bad for healthy communication. So, John Study remains aware of people’s cultural backgrounds, and when he travels, he studies cultural expectations of the places he visits. By being considerate of cultural contexts, John Study manages to communicate with people from diverse backgrounds without being offensive or rude.
Even if he doesn’t always understand cultural rules perfectly, the fact that he makes an effort and is aware that these rules exist is usually enough to allow for productive communication.
Communication is important, and we want to be good at it. This means being aware of the ways that context: circumstances and settings, can impact communication.
Physical context is the actual setting. Things like location, weather, noise, or time of day can determine not only how you are able to communicate, but also how you should communicate. Another type is temporal context: the expectations that people have based on past experiences.
We often associate certain memories or activities with specific types of communication, and those expectations can be pretty strong. Social-psychological context is the balance between people’s emotional states and their personal relationships, in other words, how communication changes based on moods and our relationships with the people around us. Finally, we’ve got cultural context, the influence of a person’s cultural attitudes, expectations, and customs. Communication is something we learn through our culture, so this is a major factor in how we communicate. By learning to be aware of these contexts, anyone can be a great communicator. Just like John Study.