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   Important of Well Training Managers BHRM575 Managing Human Resources  By: Alaa JradiAli Aoun  ID: – 31130223 –         -30930099-   Submitted To:Dr. Hassan RYouness    Fall 2017 -2018  AbstractThis Project displays a brief studyabout the history of Bank of Beirut and the Arab Country. It shows theimportant of well training managers. This project well helps many other banksand companies to know about the performance of BBAC. Finally the mission ofBBAC is to completely satisfy their investors and customers.

                 Table of contents Contents Introduction. 4 History: 4 Products: 4 Stock Price. 5 Study: 6 1.      Important of Well Training Managers: 6 2.

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      Advantage of well Training Managers : 6 3.      The Bottom Line Necessity of Training Your Managers : 7 Objectives: 8 The Role of Human Resource Department: 9 Training in Banking Industry: 10 BBAC Bank Case. 10 Conclusion. 11 Recommendation. 12 References. 13           IntroductionHistory:Bankof Beirut and the Arab Countries (BBAC) traces its origins to an alliance forgedin 1956 between three prominent investment magnets, the late Toufic Assaf -entrepreneur, industrialist and politician, the late Nashaat Sheikhelard -financier and businessman, and the late Jamal Shehaiber – financier and trader.

In 1977, the bank is already a landmark financial institution, with itsheadquarters relocated to Clemenceau. In 2001, BBAC reached an 80% purchaseagreement with Capital Insurance and Reinsurance. The 2006 marked a majorachievement in the life of BBAC: the issuing of preferred shares of 50 millionUSD to raise Capital to 77 billion LBP. Growth continued and a number of newbranches were opened in Lebanon to reach thirty-four branches countrywide. In2009, BBAC made its second commercial banking move outside of Lebanon byopening a regional branch in Erbil, Iraq Products:·       Personal Bankingo   Loans ( Housing, Educational, Car,Personal )o   Accounts (Wedding, Savings,Mother)o   Cards (Electron, Gold, Platinum)o   Insurance (Home, Private Car,Personal Accident)o   Services (Mobile, Online Banking,SMS Alert)·       Business Bankingo   SME Banking (Kafalat, ECO BusinessLoan, Supported Loan)o   Corporate o   Tradeo   Services (Salary Domiciliation,Collection Bills)·       Treasury and Investmento   BBAC’s investment services are apowerful ally as you plan for your future.

They bring you personalized servicefrom investment professionals who have been advising individuals andcorporations define and achieve their financial goals over the years. By havinga global scope and a disciplined approach to risk, BBAC achieves a comparativeadvantage which is also supported by prime and multi-national counterparties.Stock Price               Study:1.   Importantof Well Training Managers:Management training can be a major investment formany organizations, no matter their size. Some organizations mayhave internal training programs, but these require continuous updating andcompensation for the developers and training leaders, however other choose to outsourcetheir training. Moreover, management training has the power to revolution organizationperformance and create a pool of leaders who can take the company to the nextlevel.2.

   Advantage of well Training Managers :An important factor inemployee engagement is the relationship with his or her direct manager. Moreover,respected well-trained managers enhance morals; in return improved morals enhanceretention. We should not despite the fact that effective management trainingprepares mangers to take control of day to day situation that will beencountered in running a business.

Once a manager understands the best way toapproach both common and uncommon issues in the workplace, he can handle these situationseffectively.    3.    The Bottom Line Necessity of Training YourManagers :Bleeding edgeadministrators can have the biggest effect on your association. A good or badinfluences representative execution and fulfillment, profitability,effectiveness, turnover, and the general soundness of any association. On theoff chance that your organization is good to go to make a benefit, it’s a giventhat putting resources into preparing is a shrewd move. Great administrationdoesn’t simply happen. Supervisors don’t innately know how to deal withsensitive staff issues or even how to adequately inspire representatives. Also,skilled and compelling directors must be prepared to remain current on the mostrecent updates in business laws, work environment security necessities and alarge group of different patterns.

The reason your chiefs and administratorsassume such an essential part in the prosperity of your association is thatthey are the ones who cooperate every day with your generation individuals.Consider it along these lines: your creation individuals are really the lasthands that touch the item you are delivering. In the event that you need toguarantee quality, at that point your creation individuals must be propelled todeliver a quality item.

They won’t do that, in any case, on the off chance thatthey don’t have great administration.             Objectives:The aim of this study is:·       To Analyzethe performance of managers in BBAC ·       Toexamine how the training practices affect the performance·       Tostudy the HRM Process in BBAC         The Role of Human ResourceDepartment:At bank of Beirut and Arab Country,the bank is divided into two main department customer service and onlineservice where the HR management should play the big role between them in orderto avoid any problem occur  withcustomers. Although the Online Service is new trend in BBAC Bank but they workhard to improve the organization.

 Training in Banking Industry:In Modern banks business, the levelof service should be high and protected to let the customers feel safe and satisfied.In other hand, high service depends on high training of employees. The weightof bank depends on knowledge of employees, skills and services which lead thebank survive to be on the top. Therefore, training is essential in two main ways.

First, it increases productivity while employees have both professionalknowledge and experience skills. Second, training motivates and inspires employeesby providing them with all needed information in work as well as it helps themto recognize how important their jobs are.            BBAC Bank CaseAccording to Mr. Mohamad Abdul SaterSenior HR Office and Mrs. Maya Fawaz HR Officer, the bank industry is focusingnow on services and online products that help the customers to feel free inmaking transaction with the bank. Service quality is directly connected to itsstaff quality and staff quality is highly related to the career developmentpractices a bank can use.Bank is divided into twodepartments: “Customer Counter Services” and “Online Customer Services”.Counter Services should be known a days as Online Services in addition OnlineServices have more tasks to do like marketing.

                  ConclusionThe training process that BBAC Bankhelps to improve employee abilities and quality in a continuous way, bring themprofessional knowledge and prepare them for future challenge. In addition,training help the organization and employee by saving time and money on thelong run, having a good feeling about the company, and finally let them knowwhat they are doing.In few words, untrained employees can cause many of the mistakeslisted above, and those mistakes and inefficiencies might be a cause for yourbusiness to lose its customers.

                  Recommendation”Teachers teach and do the worldgood, kings just rule and most are never understood”. Almost everyone whobuilds a technology company –Online Bank- knows that employees are the mostimportant assets, since they get the required work done so your organizationcan meets its business objective. Moreover, effective training causes to”up-skills” or “multi-skills” your employee. In order to have more competitiveadvantage on your competitors you should exceed the industry stands intraining.                   References·       Websites:https://www.

bbacbank.com/about-us/our-story  (history)https://www.bbacbank.com/treasury-and-investment/market-rates  (market Rate)https://www.accipio.com/importance-leadership-management-training/(important of training)·       InterviewMr.

Mohamad Abdul SaterMrs. Maya Fawaz

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