Authors: Leen Cuypers & Anna Velvet
“Train your enterprise to be Digital ready”
The Digital Revolution has changed the world around us and continues to challenge established ways of interaction and doing business. FinnoLux recognizes that there are huge opportunities for those companies who can adapt to the new reality and its Digital customers. FinnoLux have devised a unique programme to help your employees, supervisors, managers and executives set for the Digital world.
As customers’ expectations have changed the ability to understand their needs and to look beyond has become more vital than ever. Customer empathy is considered the key to excellent customer experience and results in increasing loyalty from new as well as existing customers. Companies who deliver an excellent digital customer experience outperform other competitors and experience real success.
We have created a training programme to develop your organisation, in order to gain understanding of the digital revolution and to be able to identify the opportunities it creates. This training is specifically aimed at the financial sector including financial services, banks, investment fund industry, clearing & settlement, wealth management & private banking, insurance companies and accountants. The programme is modular and can be tailored to your specific situation as Digital presents many different opportunities, depending on where you currently are as a company and where you want to be in the future.
We believe, a holistic approach where different people in an organisation are involved, is the key to realizing a successful Digital strategy. Creating a shared understanding throughout the organisation of the need to digitally transform, and the opportunities resulting from it, a solid base to successfully innovate and establish different initiatives can be established. The Digital Revolution is an opportunity for people to embrace the changes and create solutions.
The programme consists of modules capturing vital topics, each one of them highlighting a specific effect Digital has on the financial industry. The areas covered can include Digital Customers and Banking, Retail Banking, Asset and Wealth Management, Credit Sector, Impact of technology on Banking, RegTech and Regulatory Solutions, PSD2 and API driven services, Crypto-currency in Banking, Blockchain Technology and Distributed Ledger technology.
Upon finishing the programme, the participants will not only understand what a Digital Customer is and how to engage with them, also will they have a clear view of the emerging technologies and their potential. As well, they will develop an understanding of Cybersecurity, cloud computing and data protection issues. We are happy to extend our programme with specific topics related to the scope and nature of your business.
The different modules differentiate between three levels: Executive Level, Senior & Middle Management, Staff. The modules can be applied to all three levels, the approach and emphasis will be adjusted to the needs and aspirations of the specific audience.
FinnoLux brings a multidisciplinary team of real industry experts including specialists in banking, wealth management, the development and delivery of innovative products and services, digital transformation, education and service management. This allows us to bring a team in the correct blend to fit the organisation and their objectives. Many years of experience on the crossroad of technology and finance combined with our daily work with customers and our observation of how they work with technology, have provided us with deep insights in the current trends and their impact on the people, processes and business.
Our people take the role as a catalyst during this training programme, by providing the participants with unique insights as well as interactive scenario’s and engaging activities. Our approach goes beyond the transfer of knowledge but aims to stimulate the participants to look beyond the obvious and to enable them to translate change in opportunities.
Digital in Finance has emerged and is transforming the industry as we know it. This programme will equip the organisation with the tools and knowledge necessary in order to excel in this new reality. Creativity and innovation will no longer be an obstacle but an opportunity to engage in meaningful interactions, within the organisation and with customers.
This training is provided in Europe and in Canada, and can be tailored to the specific characteristics and aspirations of the company.